Shipping policy

Shipping & Delivery Policy

All goods are dispatched on the basis that shipping and delivery form part of a business-to-business commercial transaction. The buyer warrants that they are acting as a business, not as a consumer, and accepts full responsibility for monitoring, receiving, and securing deliveries once the goods have been handed to the courier. This policy is governed by commercial contract principles and the laws applicable to business-to-business transactions in the United Kingdom.

Dispatch and Tracking

1.1. Orders are dispatched using reputable third-party couriers selected at the seller's discretion. 1.2. Tracking details will be provided to the buyer as soon as they are available. 1.3. Upon dispatch, the seller will supply any reasonable shipping information requested by the buyer, including tracking numbers, courier references, and dispatch confirmations. 1.4. The buyer is responsible for actively monitoring tracking and for making appropriate arrangements to receive the goods on the expected delivery date.

Transfer of Risk and Title

2.1. Risk passes to the buyer immediately when goods are collected by or handed to the courier. 2.2. From that point onward, all responsibility for loss, delay, misdelivery, damage, or failed delivery lies with the buyer and the courier. 2.3. Title to the goods transfers to the buyer at the point of dispatch. 2.4. As a business-to-business commercial transaction, the parties expressly agree that risk passes at the point of dispatch and not on receipt, and the buyer accepts this allocation of risk as a term of purchase.

Courier Delivery Practices

3.1. Couriers may deliver goods in accordance with their own operational procedures, which may include leaving parcels in locations such as: – designated "safe places" – neighbour addresses – buyer-specified alternative locations – courier-preferred delivery points 3.2. The seller is not responsible for where the courier places the parcel, nor for decisions made by the courier at the time of delivery. 3.3. Once tracking confirms delivery to the address or location determined by the courier, the order is deemed fulfilled.

Buyer-Nominated Delivery Instructions and Safe Places

4.1. Where the buyer provides, or has previously set with the courier, any delivery instruction, safe-place nomination, neighbour preference, or alternative delivery location — whether given to the seller, entered into the courier's systems, or held on the buyer's courier account — delivery to that nominated location constitutes successful delivery and receipt by the buyer. 4.2. The buyer accepts full responsibility for the security and suitability of any safe place or delivery instruction they have nominated, and the seller bears no liability for loss or damage arising from delivery to such a location. 4.3. Any standing delivery preferences held by the courier for the buyer's address are deemed to be the buyer's own instructions.

Courier Issues and Claims

5.1. Any delivery dispute, including but not limited to loss, theft, damage, delay, or incorrect placement by the courier, must be raised by the buyer, and the seller will pursue or support the claim with the courier as the contracting party where required. 5.2. The seller will provide all documentation, tracking details, and dispatch evidence within its possession to support resolution of any courier claim. 5.3. Where a remedy depends on a courier investigation, any replacement, credit, or refund is conditional upon the outcome of that investigation and remains at the seller's discretion in accordance with the seller's refund policy.

Failed Delivery Attempts

6.1. If the courier attempts delivery and is unable to obtain successful receipt, the buyer is responsible for arranging redelivery or collection within the courier's stated timeframe. 6.2. Any charges arising from failed delivery attempts, storage, redelivery, or return to sender are payable by the buyer. 6.3. Goods returned to the seller following failed delivery, non-collection, or refusal by the buyer are subject to the seller's refund policy, including any applicable restocking and administrative charges.

Accuracy of Delivery Information

7.1. The buyer is responsible for providing accurate and complete delivery details, access instructions, and business opening hours. 7.2. The seller is not responsible for failed deliveries, delays, or misdeliveries resulting from incorrect, incomplete, or out-of-date delivery information provided by the buyer. 7.3. Any costs, losses, or re-shipment charges arising from inaccurate delivery information are payable by the buyer.

Proof of Delivery

8.1. Courier tracking confirmation constitutes proof of delivery. 8.2. Photographs, GPS logs, delivery timestamps, and courier-recorded notes may be used as evidence of successful delivery. 8.3. As a business-to-business commercial transaction, courier confirmation of delivery to the address or buyer-nominated location is sufficient to deem the seller's delivery obligations fulfilled.

Delivery Timeframes

9.1. All dispatch and delivery timeframes are estimates only and are not guaranteed. 9.2. The seller is not liable for any delay in dispatch or delivery, nor for any consequential or indirect loss, loss of profit, or business interruption arising from late or failed delivery. 9.3. Time is not of the essence in respect of delivery unless expressly agreed in writing by the seller.

Seller Assistance

10.1. The seller will provide tracking information and any supporting documentation within its possession to aid the resolution of courier disputes. 10.2. Such assistance is provided in good faith and does not alter the allocation of risk or responsibility set out in this policy.

Buyer Status and Compliance with Law

11.1. The buyer confirms at the point of purchase that the goods are acquired for business, trade, or professional use, and not as a consumer. 11.2. Any attempt to later assert consumer rights inconsistent with the business basis of this transaction will be treated as misrepresentation. 11.3. This shipping policy operates in accordance with commercial contract principles and applicable UK laws governing business-to-business transactions. 11.4. Nothing in this policy affects the buyer's right to pursue claims directly with the courier under the courier's terms of carriage.